“Can you make an exception?” - Ep. 26

What do you say when a client says “can you make an exception?”?

NO!

Well maybe. But the answer is usually no. Why? Because the mere fact that a client is asking for an exception to be made is a really good indicator that they are pushing back against the system. In this episode of What To Say Wednesday, Tony digs into how you deal with this question and we even share some useful tools if you do decide to treat your client as an exception to the rule.

Production for this episode is made possible by The Client Success System® For more information on the client fulfillment audits and to speak to one of our consultants, go to

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