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Resolving conflicts through mediation – an expedition to icebergs of emotions

Resolving conflicts through mediation – an expedition to icebergs of emotions What do you think icebergs and emotions have in common? How much do you estimate an unresolved team conflict costs an organization?

Antonia Does firmly believes in the many benefits of looking a conflict in the eye, rather than shying away from it. Learn what her belief has to do with men sitting behind newspapers, manual stop signs and standing in a minefield in Colombia. Join in for an expedition through “icy waters” to find out how mediation can help uncover interests behind positions and guide uncomfortable tensions to jointly agreeable and relieving solutions – and how we can make use of such techniques in our work at Helvetas.

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